Terms and Conditions

This page has information on Delivery, Return and Exchange, Privacy Policy, Terms and Conditions, Payment and more

Delivery Charge

All delivery/shipping charges are free till 2021. However, you will be charged a shipping fee from January 2022.

Delivery charge varies with delivery location. 
 The shipping charge in Kathmandu valley is Rs. 69.
Outside Kathmandu Valley charges are Rs. 149.

Please Note: Delivery Outside Valley is available only for Pre-paid customers. Cash on Delivery is not available outside Kathmandu Valley.

 Delivery Time

Delivery normally takes up to 24 hours in Kathmandu Valley. In some cases, it can take up to 2-3 days within Kathmandu Valley.
Outside Kathmandu Valley it can take up to 3-4 business days.

Return/Exchange Policy

We offer exchange only on items that have manufacturing defects and misplaced orders. This exchange can be claimed within 7 days of receiving the order. 

All items that you wish to exchange must be in the original condition and should be unused with all the original tags as well as the packaging intact (like- If you want to return shoes, they should be packed only in their original shoe box). 

Refunds are not available. When you return products with manufacturing defects, a brand new product can be replaced upon return of the product. This can take up to 7 days. 

Products from stock clearance, hefty sale or last chance sale will not be accepted for exchange or return. These sales will come with a notice and will be different from the rest of the products section for you to know. 

Incase of return/exchange contact us at 
Email: ecommerce@ugnepal.com 

Major FAQs

Below are the most frequently asked questions. 

Why does the delivery date not correspond to the delivery timeline of 1 business day?

Sometimes, we encounter issues such as system error, lack of availability of  product, manpower gets affected due various issues such as health, in case of Saturday or other holidays, we might not be able to deliver within 24 hours. However, shipping in these conditions will be fulfilled within 2-3 days of placing the order. 

What is the estimated delivery time?

Estimated delivery time within the Kathmandu Valley is 24 hours usually. However, incase of above mentioned issues in 2, it can take up to 2-3 days. 

Are there any hidden costs (sales tax, etc) on items sold by Sellers on Goldstar?

There are NO hidden charges when you make a purchase on Goldstar. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. 
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Delivery policy. 

Seller does not/cannot ship to my area. Why?

We are currently available only in areas where home delivery is possible at a budget cost. We will soon launch in other towns and villages across Nepal.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through logistics, you can return the item to your assigned nearest showroom.

'Out of Stock'

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

Does Goldstar deliver internationally?

As of now, Goldstar doesn't deliver items internationally. You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in Nepal and 5 other countries, but please ensure the delivery address is in Nepal.